00:00 — Jason: Welcome + Jeff intro (40+ years leading teams across food, beverage, and kitchens).
00:29 — Jeff: Gratitude and setting the stage—leaders, mentors, and lessons.

01:02 — Jason: On Jeff’s career span and impact.
01:18 — Jeff: Mosaic/quilt of leadership—learn from great (and not-so-great) leaders.

02:37 — Jason: Across four decades, what leadership principle has stayed constant?
02:50 — Jeff: It’s people. Story of a mentor: #1, #2, #3—“go get the very best people.”

04:43 — Jason: Strategy → results runs through people; coaching individuals differently.
04:55 — Jeff: People-first ≠ soft. High performers love clarity, metrics, and accountability.

05:46 — Jason: When pressure is high, how do you keep different personalities aligned?
06:20 — Jeff: Over-communicate, decide fast, define success, “we’re in this together.”

07:04 — Jason: How do you develop those trailing the high-performing team?
07:29 — Jeff: Coach everyone, be transparent, define success; sometimes role changes are right.

09:02 — Jason: High performers want coaching too—how do you balance that focus?
09:44 — Jeff: Spend disproportionate time with A-players; the middle follows what leaders reward.

11:14 — Jason: Big enterprise vs. entrepreneurial—what shifted in your leadership?
11:18–12:53 — Jeff: Smaller orgs demand hands-on, faster decisions, bigger direct impact.

13:45 — Jason: A moment when culture carried you through a tough challenge?
13:58–15:47 — Jeff: COVID shutdowns; cared for people, relentless comms, values in action.

16:24 — Jeff: Communicate even without all answers; authenticity builds trust.
17:04 — Jason: Comm’s power; what habit do you wish you’d adopted earlier?
17:56–18:34 — Jeff: Be tougher, sooner—help underperformers find a better fit.

19:05 — Jason: How do you balance results with serving people first?
19:10–22:27 — Jeff: Purpose (“help customers serve great food experiences”), clear values, metrics; people-first drives performance.

22:27–23:20 — Jason & Jeff: People want clarity, contribution, and safe ownership.
23:20 — Jason: How do you keep innovation alive in mature businesses?
23:42–24:53 — Jeff: Core value: “always improving”; ask customers great questions; seek stimuli.

24:53–26:12 — Jason & Jeff: Listen, then act. Day-one win: get the team sharp knives → instant credibility.
26:48–27:44 — Jeff: Monthly BIG (Business Improvement Group) meetings—prioritize three wins, report back.

27:44 — Jason: How do you sustain culture through growth and change?
27:54–29:53 — Jeff: Purpose-vision-values embedded; hire to values; culture is an “amoeba”—alive and moving.

30:28 — Jason: What’s chapter two for you?
30:56–32:51 — Jeff: Select consulting/coaching; long-term partnerships; embed purpose/values to unlock performance.

32:51–33:49 — Wrap-up and mutual appreciation.