[00:00] Jason Taylor — Intro to guest and mission of Extend Pharmacy.
 How do you and your team avoid burnout while staying deeply empathetic?
[00:58] Wentzell — Regular check-ins, reasonable caseloads, formal debriefs, and EAP access for frontline pharmacists.

[02:29] Taylor — How did this journey start?
[02:37] Wentzell — From hospital oncology pharmacist to community focus; rise of oral take-home cancer drugs.
[04:40] Concept → Extend Pharmacy: faster access, side-effect management, expert oncology pharmacists on call.
[05:33] Opened flagship in Ottawa (Nov 2019); steady growth and strong patient validation.

[05:45] Taylor — How do you foster shared success in a competitive pharmacy industry?
[06:17] Wentzell — Patients want care closer to home; hospitals need community partners.
[09:23] Introduces Extend Cancer Pharmacy Network (ECPN): plug oncology expertise into independent pharmacies so patients keep their trusted local pharmacist.

[09:58] Taylor — What traits do you look for as Extend grows?
[10:34] Wentzell — Entrepreneurial, community-anchored independents; mission first, willing to try new models; program is in its 5th–6th iteration.

[13:14] Taylor — How many partners do you have right now?
[13:28] Wentzell — Pipeline active; first franchise rollout this fall.

[13:38] Taylor — Hardest personal shift from pharmacist to entrepreneur/CEO?
[14:04] Wentzell — From solving one-by-one to building scalable systems; delegating, specialized roles, and leading through partners.

[16:38] Taylor — How do independents compete with national chains?
[16:57] Wentzell — Champion informed patient choice; community option must match or exceed specialty care quality.

[18:56] Taylor — Biggest challenges with take-home cancer drugs for pharmacists?
[19:08] Wentzell — Restrictive networks, rapid clinical change, complex coverage/copays, rare/toxic side effects; independents need oncology collaboration to keep up.

[21:38] Taylor — Top advice for pharmacists to differentiate?
[21:48] Wentzell — Find your niche (passion × expertise) and take action—tailor to community needs.

[23:22] Taylor — How do you personally balance researcher, pharmacist, and entrepreneur?
[23:37] Wentzell — Boundaries, leadership growth, family first; “live your future self now”; ongoing work-in-progress.

[26:47] Taylor — Name of the book you mentioned?
[27:02] Wentzell — Be Your Future Self Now — Dr. Benjamin Hardy.

[27:13] Taylor — Trends to watch in oncology pharmacy?
[27:30] Wentzell — Beyond chemo: immunotherapy and targeted oral therapies; individualized, costly, complex access; more care at home ⇒ community oncology pharmacy support becomes essential via ECPN.

[31:19] Closing thanks and sign-off.