0:06 - Welcome and guest introduction
Jason introduces Drew Gillett, VP of Marketing at Guild Mortgage.

0:39 - What is the first people decision you get right before you even start to worry about results?
Drew emphasizes hiring for ownership mentality and emotional intelligence (EQ).

1:26 - What do you mean by ownership mentality?
Ownership means understanding the "why," anticipating issues, and executing independently.

1:48 - How do you decide where freedom ends and accountability begins?
Accountability starts with clear ownership and dates; freedom is in the "how," supported by ongoing communication.

3:18 - Can you tell me about somebody that came into your organization really young and you kind of saw the development?
Drew discusses qualities like seeking the "why" behind requests and high execution standards.

5:13 - As a young leader, how did you deal with being younger than some clients' kids?
Over-emphasize execution, go above and beyond, and deliver your best work consistently.

6:16 - What have you learned about letting go without lowering your standards?
Define "good" clearly with examples, checklists, and review gates to reduce hovering and anxiety-driven control.

7:13 - How important are formal performance reviews?
They should summarize ongoing check-ins; no surprises—deliver hard feedback immediately.

9:04 - What skill matters most when tensions start to get high?
A steady emotional mindset—be the calm rock for your team to avoid spreading chaos.

10:41 - How do you diagnose underperformance: clarity, capability, or care?
Test for clarity first (can they repeat goals/priorities/metrics?); then assess care (burnout, life factors) before capability.

13:30 - How do you help leaders show up authentically with visibility and personal brand?
Be consistent (not constant), focus on 1-2 key messages, use multiple channels, and set boundaries/systems.

15:42 - What's one leadership habit you had to unlearn as your role expanded?
Stop being the go-to executor—delegate and avoid becoming the bottleneck.

16:49 - If you could give young Drew three pieces of advice, what would they be?
Write things down, seek new opportunities/say yes more, stay curious.

17:50 - Do you find leading the younger generation different?
They need foundational training on "unwritten rules" (e.g., email etiquette); Gen Z is risk-averse due to their upbringing.

21:30 - What is one people-related mistake leaders repeat as they scale?
Avoiding/delaying hard feedback to be "liked"—it erodes trust and culture.

24:56 - When somebody leaves your team, what do you hope they are more capable of?
Better communication/organization, sustained curiosity, confidence owning problems end-to-end, and personal growth.

26:17 - Closing thanks and wrap-up.